You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...