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Architecture and design during the Prepare phase
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モジュール
Architecture and design during the Prepare phase
6 トピック
1時間 30 分
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Business conditions
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モジュール
Business conditions
2 トピック
20 分
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
The Discover phase and your MLP
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モジュール
The Discover phase and your MLP
12 トピック
1時間 55 分
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express introduction
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モジュール
Pega Express introduction
3 トピック
20 分
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express phases
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モジュール
Pega Express phases
4 トピック
25 分
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The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
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モジュール
Low code during the Build phase
5 トピック
55 分
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Next best action and customer interactions
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モジュール
Next best action and customer interactions
2 トピック
20 分
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Express testing and validation
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モジュール
Pega Express testing and validation
6 トピック
1時間 15 分
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The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
The Prepare phase and project kickoff
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モジュール
The Prepare phase and project kickoff
7 トピック
1時間 15 分
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...