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Evaluating application data with Insights for Business Architects

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Business conditions

  • モジュール

    Business conditions

    2 トピック

    20 分

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring a dashboard

Configuring chat queues and routing

  • モジュール

    Configuring chat queues and routing

    5 トピック

    40 分

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Low-code defined

Defining a reporting strategy

Initiating a call from a messaging interaction

  • モジュール

    Initiating a call from a messaging interaction

    1 トピック

    10 分

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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