Search
Always-On Outbound Customer Engagement
-
ミッション
Always-On Outbound Customer Engagement
7 モジュール
7 チャレンジ
5 時間 55 分
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Pega Digital Messaging
-
ミッション
Pega Digital Messaging
8 モジュール
7 チャレンジ
5 時間 40 分
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Business conditions
-
モジュール
Business conditions
2 トピック
20 分
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Digital messaging
-
モジュール
Digital messaging
3 トピック
25 分
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
-
チャレンジ
Configuring business conditions
2 タスク
5 分
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...