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Pega Customer Service performance considerations
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モジュール
Pega Customer Service performance considerations
3 トピック
30 分
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Low-Code App Factory introduction
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モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega positioning for Business Architects
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モジュール
Pega positioning for Business Architects
7 トピック
1時間 40 分
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
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モジュール
Pega tools that support Scrum for Business Architects
6 トピック
1時間 45 分
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Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Perpetual KYC with event-driven architecture
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モジュール
Perpetual KYC with event-driven architecture
3 トピック
35 分
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Promoting rule reuse with relevant records
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モジュール
Promoting rule reuse with relevant records
1 トピック
15 分
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Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Reviewing log files
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モジュール
Reviewing log files
3 トピック
30 分
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Rule resolution
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モジュール
Rule resolution
5 トピック
1時間
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Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Assessing application performance
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チャレンジ
Assessing application performance
2 タスク
10 分
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...