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Diagnostics

The Discover phase and your MLP

  • モジュール

    The Discover phase and your MLP

    12 トピック

    1時間 55 分

    Visible to: All users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Distributing work to robots

  • モジュール

    Distributing work to robots

    6 トピック

    40 分

    Visible to: All users
  • One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...

Pega Express introduction

Email bot cases and responses

  • モジュール

    Email bot cases and responses

    2 トピック

    25 分

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • モジュール

    Email Manager portal

    6 トピック

    55 分

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Enhanced interrogation options

  • モジュール

    Enhanced interrogation options

    6 トピック

    45 分

    Pega Robotic Automation 22.1 Visible to: All users
  • To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

Error resolution and troubleshooting

  • モジュール

    Error resolution and troubleshooting

    4 トピック

    30 分

    Visible to: All users
  • Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Establishing the robotic infrastructure

  • モジュール

    Establishing the robotic infrastructure

    4 トピック

    35 分

    Visible to: All users
  • A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

Implementing Interaction Framework

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