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Configuring a coaching tip
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チャレンジ
Configuring a coaching tip
2 タスク
15 分
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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チャレンジ
Configuring a common phrase
2 タスク
15 分
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring organization structure
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チャレンジ
Configuring organization structure
6 タスク
15 分
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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チャレンジ
Configuring Pega Robot Manager
4 タスク
30 分
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating a basic automation
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チャレンジ
Creating a basic automation
3 タスク
20 分
Pega Robotic Automation 22.1 -
Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details.
C...
Creating a composite tab
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チャレンジ
Creating a composite tab
2 タスク
5 分
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Creating an automation
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チャレンジ
Creating an automation
2 タスク
45 分
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Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...
Creating an expense tracker using MS Office connectors
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チャレンジ
Creating an expense tracker using MS Office connectors
5 タスク
30 分
Pega Robotic Automation 22.1 -
The Robotic Banking company provides an expense tracker functionality that collects all spending for predefined categories, creates an Excel report...
Creating and deploying Application Asset
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チャレンジ
Creating and deploying Application Asset
6 タスク
30 分
Pega Robotic Automation 22.1 -
Create the Application Asset for the Bankerinsight application that logs in, searches for a customer, and gets all customer account details. Add...
Creating Custom Reports in Pega Robot Manager
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チャレンジ
Creating Custom Reports in Pega Robot Manager
5 タスク
20 分
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MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that both Service requests and...