Search
Pega Customer Service performance considerations
-
モジュール
Pega Customer Service performance considerations
3 トピック
30 分
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Service requests
-
モジュール
Service requests
9 トピック
50 分
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Configuring a data source
-
チャレンジ
Configuring a data source
1 タスク
15 分
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring business conditions
-
チャレンジ
Configuring business conditions
2 タスク
5 分
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Creating a new service request
-
チャレンジ
Creating a new service request
4 タスク
10 分
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Integrating external customer service data
-
チャレンジ
Integrating external customer service data
5 タスク
30 分
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...