Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...