Search
Pega Express introduction
-
モジュール
Pega Express introduction
3 トピック
20 分
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express overview for Business Architects
-
モジュール
Pega Express overview for Business Architects
6 トピック
1時間 30 分
-
Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...
Pega Express phases
-
モジュール
Pega Express phases
4 トピック
25 分
-
The Pega Express approach includes four phases to support solution delivery.
Pega Express testing and validation
-
モジュール
Pega Express testing and validation
6 トピック
1時間 15 分
-
The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
Pega Low-Code App Factory introduction
-
モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Voice AI introduction
-
モジュール
Pega Voice AI introduction
2 トピック
25 分
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Production readiness during the Adopt phase
-
モジュール
Production readiness during the Adopt phase
4 トピック
50 分
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Script adherence
-
モジュール
Script adherence
3 トピック
20 分
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
モジュール
Suggested cases
3 トピック
25 分
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
モジュール
Suggested knowledge articles
3 トピック
20 分
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...