Sending outbound communications through email and SMS has its challenges, including various operational, security, and legal requirements. Sometimes...

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...

Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys...

Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted...

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Familiarize yourself with the business problems that Pega Client Lifecycle Management and Know Your Customer ^TM can solve. The Pega CLM and KYC...

Become familiar with Pega's Software-as-a-Service offering by understanding the standard Pega Cloud® Services package, as well as the responsibilities...

Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...