Search
Constellation Adoption
-
ミッション
Constellation Adoption
5 モジュール
11 チャレンジ
12 時間 10 分
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Data and Integration Intermediate
-
ミッション
Data and Integration Intermediate
6 モジュール
7 チャレンジ
5 時間 55 分
-
Continue learning about data and integration using Pega Platform™.
Pega Voice AI
-
ミッション
Pega Voice AI
7 モジュール
2 時間 25 分
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Extending Constellation UI options
-
モジュール
Extending Constellation UI options
5 トピック
1時間 10 分
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Form autofill
-
モジュール
Form autofill
3 トピック
20 分
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
-
モジュール
Pega Voice AI introduction
2 トピック
25 分
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
モジュール
Script adherence
3 トピック
20 分
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
モジュール
Suggested cases
3 トピック
25 分
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
モジュール
Suggested knowledge articles
3 トピック
20 分
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Tools for debugging Constellation applications
-
モジュール
Tools for debugging Constellation applications
2 トピック
35 分
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.