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Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action and customer interactions

Next best action in omnichannel environments

Pega Customer Decision Hub for Collections

  • モジュール

    Pega Customer Decision Hub for Collections

    6 トピック

    45 分

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega GenAI

  • モジュール

    Pega GenAI

    2 トピック

    15 分

    Visible to: All users
  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Pega GenAI in 1:1 Pega Operations Manager

  • モジュール

    Pega GenAI in 1:1 Pega Operations Manager

    2 トピック

    20 分

    Pega Customer Decision Hub '23 Visible to: All users
  • In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...

Pega GenAI in Pega Customer Decision Hub

  • モジュール

    Pega GenAI in Pega Customer Decision Hub

    3 トピック

    25 分

    Visible to: All users
  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Pega GenAI in Pega Customer Service

  • モジュール

    Pega GenAI in Pega Customer Service

    4 トピック

    25 分

    Visible to: All users
  • Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...

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