Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.