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Customer Service Developer
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ミッション
Customer Service Developer
3 ミッション
3 モジュール
3 チャレンジ
22 時間
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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ミッション
Customer Service Low-Code Developer
5 ミッション
7 モジュール
6 チャレンジ
1 day 15 時間 42 分
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Email Bots for Pega Customer Service
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ミッション
Email Bots for Pega Customer Service
4 モジュール
3 チャレンジ
2 時間 35 分
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
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ミッション
Pega Call
6 モジュール
2 時間 15 分
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Customer Service Case Management Edition
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ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Voice AI
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ミッション
Pega Voice AI
7 モジュール
2 時間 25 分
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Call transfers
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モジュール
Call transfers
2 トピック
15 分
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Coexistence for Constellation service requests
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モジュール
Coexistence for Constellation service requests
5 トピック
40 分
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configuring a CTI Link
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モジュール
Configuring a CTI Link
2 トピック
15 分
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring Pega Call
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モジュール
Configuring Pega Call
5 トピック
50 分
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The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...