Search
Configuring Digital Messaging Manager
-
モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a Rule
-
モジュール
Creating a Rule
5 トピック
45 分
-
Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Initiating a call from a messaging interaction
-
モジュール
Initiating a call from a messaging interaction
1 トピック
10 分
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Low-code defined
-
モジュール
Low-code defined
5 トピック
50 分
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Pega Low-Code App Factory introduction
-
モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega positioning for Business Architects
-
モジュール
Pega positioning for Business Architects
7 トピック
1時間 40 分
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
-
モジュール
Pega tools that support Scrum for Business Architects
6 トピック
1時間 45 分
-
Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Reviewing log files
-
モジュール
Reviewing log files
3 トピック
30 分
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Setting chat and messaging behavior
-
モジュール
Setting chat and messaging behavior
4 トピック
35 分
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...