Search
24.1 Release notes
-
モジュール
24.1 Release notes
2 トピック
25 分
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Creating a Rule
-
モジュール
Creating a Rule
5 トピック
45 分
-
Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Form autofill
-
モジュール
Form autofill
3 トピック
20 分
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Low-Code App Factory introduction
-
モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Voice AI introduction
-
モジュール
Pega Voice AI introduction
2 トピック
25 分
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Reviewing log files
-
モジュール
Reviewing log files
3 トピック
30 分
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Script adherence
-
モジュール
Script adherence
3 トピック
20 分
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
モジュール
Suggested cases
3 トピック
25 分
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
モジュール
Suggested knowledge articles
3 トピック
20 分
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Voice AI components
-
モジュール
Voice AI components
2 トピック
15 分
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...