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Extending Constellation UI options

  • モジュール

    Extending Constellation UI options

    5 トピック

    1時間 10 分

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

MLOps

Next best action and customer interactions

Pega Customer Decision Hub for Collections

  • モジュール

    Pega Customer Decision Hub for Collections

    6 トピック

    45 分

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Process AI overview

Predicting case completion

  • モジュール

    Predicting case completion

    1 トピック

    15 分

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • モジュール

    Predicting missing the Service-Level Agreement

    1 トピック

    10 分

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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