Search
Implementing outbound communication in BOE
-
モジュール
Implementing outbound communication in BOE
2 トピック
20 分
-
Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...
Infinity Deployment in CloudK
-
モジュール
Infinity Deployment in CloudK
3 トピック
35 分
-
Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development.
Initiating a call from a messaging interaction
-
モジュール
Initiating a call from a messaging interaction
1 トピック
10 分
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Insights
-
モジュール
Insights
4 トピック
25 分
Pega Process Mining -
Use Insights to capture your observations and save them to reports as you analyze the data. You can collaborate with other users by sharing these...
Integrating applications with Pega Robot Manager
-
モジュール
Integrating applications with Pega Robot Manager
3 トピック
35 分
Pega Robot Manager 8.5.3 -
Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...
Integrating external data
-
モジュール
Integrating external data
2 トピック
20 分
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Intelligent email
-
モジュール
Intelligent email
3 トピック
20 分
-
Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Intelligent guided sales
-
モジュール
Intelligent guided sales
2 トピック
15 分
-
Pega Sales Automation™ provides configurable sales processes tailored to your customers and products. This guidance, reinforced by artificial...
Intelligent recording of automations
-
モジュール
Intelligent recording of automations
4 トピック
30 分
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Intelligent routing
-
モジュール
Intelligent routing
4 トピック
1時間
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...