Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...

In this module, learn how to set up the portal and manage configurations to meet your business needs. 

A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...

Examine the tools that are available to assist in debugging Constellation applications.