Search
Configuring customer verification
-
モジュール
Configuring customer verification
2 トピック
20 分
-
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
-
モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring form Views
-
モジュール
Configuring form Views
5 トピック
25 分
-
Explore how you can configure various form Views in Constellation. Learn how to configure form layouts, dynamic form behavior, field groups, and...
Configuring Pega Call
-
モジュール
Configuring Pega Call
5 トピック
50 分
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Configuring Pega Knowledge troubleshooters
-
モジュール
Configuring Pega Knowledge troubleshooters
3 トピック
30 分
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...
Conformance checking
-
モジュール
Conformance checking
4 トピック
20 分
Pega Process Mining -
Use conformance checks in Pega Process Mining to determine where work paths differ from the standard processes established by your organization. By...
Constellation and Theme Cosmos
-
モジュール
Constellation and Theme Cosmos
2 トピック
25 分
-
Discover when it is appropriate to build applications using the Constellation design system and walk through the features of the Constellation...
Constellation considerations for designers
-
モジュール
Constellation considerations for designers
2 トピック
23 分
-
Learn about considerations regarding the Pega Constellation design system, including when designers should use Constellation and when to extend the...
Contact center foundations
-
モジュール
Contact center foundations
11 トピック
1時間 50 分
Pega Customer Service 8.8 -
Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...
Contact center value drivers
-
モジュール
Contact center value drivers
2 トピック
20 分
Pega Customer Service 8.8 -
Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...