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Pega tools that support Scrum for Business Architects

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Configuring business conditions

  • チャレンジ

    Configuring business conditions

    2 タスク

    5 分

    Visible to: All users
  • U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

Running Pega Customer Decision Hub setup wizard

  • チャレンジ

    Running Pega Customer Decision Hub setup wizard

    4 タスク

    45 分

    Visible to: All users
  • U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...

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