You can perform predictive analysis on processes, such as predicting how much longer open Cases might take to finish. Predictive analysis provides an...

The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...

Learn how to run a View in Pega Process Mining to access the visualization of a process. Examine the features of the Process Map landing page and...

Event strategies in Pega Platform™ detect meaningful patterns across a real-time data stream. For example, you can detect whether a customer made a...

The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...