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Smart Claims Engine product overview
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モジュール
Smart Claims Engine product overview
3 トピック
30 分
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This module reviews the claims adjudication process and introduces the concept of event codes in Pega Smart Claims Engine™ for Healthcare. It also...
Social metrics
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モジュール
Social metrics
1 トピック
10 分
Pega Process Mining -
Learn how social metrics can help you complete additional analysis of activities and resources for processes.
Solutions and projects
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モジュール
Solutions and projects
11 トピック
1時間 5 分
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Standard case types of Pega Government Platform
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モジュール
Standard case types of Pega Government Platform
5 トピック
35 分
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This module describes the standard Cases that are included with Pega Government Platform. This module also describes how these end-to-end Case Types...
Storage options
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モジュール
Storage options
3 トピック
30 分
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Common Data Model is designed to act as a system of record for entities but can also connect to external systems of record. Customers can integrate...
Studio interoperability and asset reuse
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モジュール
Studio interoperability and asset reuse
5 トピック
45 分
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Learn about studio interoperability and how business and IT resources work together between Dev Studio and App Studio to maximize enterprise reuse.
Suggested cases
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モジュール
Suggested cases
3 トピック
25 分
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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モジュール
Suggested knowledge articles
3 トピック
20 分
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Suggesting tasks to agents
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モジュール
Suggesting tasks to agents
2 トピック
30 分
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Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.
System administration
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モジュール
System administration
4 トピック
28 分
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.