Mission
Pega Robot Manager
10 Modules
8 Challenges
10 hrs 10 mins
Discover how you can use Pega Robot Manager™ to extend the functionality of attended automations and to batch process large volumes of work assignments using unattended robots. Learn how Pega Robot Manager fits into the application infrastructure and how you can configure it to best suit your organization's needs, while collaborating with others to share work. Discover how to manage your robots and assignments, adjust their workloads through auto-balancing or scheduling, track performance analytics, and configure reports.
Pega Robot Manager overview
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Module
Pega Robot Manager overview
5 Topics
30 mins
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Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...
Navigating the Pega Robot Manager Portal
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Module
Navigating the Pega Robot Manager Portal
2 Topics
15 mins
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The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...
Establishing the robotic infrastructure
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Module
Establishing the robotic infrastructure
4 Topics
35 mins
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Configuring Pega Robot Manager
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Challenge
Configuring Pega Robot Manager
4 Tasks
30 mins
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Distributing work to robots
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Module
Distributing work to robots
6 Topics
40 mins
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Granting robot access and distributing work
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Challenge
Granting robot access and distributing work
7 Tasks
30 mins
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Permitting access to Pega Robot Manager
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Module
Permitting access to Pega Robot Manager
7 Topics
45 mins
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Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...
Configuring organization structure
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Challenge
Configuring organization structure
6 Tasks
15 mins
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Managing desktop runtime configurations remotely
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Module
Managing desktop runtime configurations remotely
3 Topics
20 mins
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With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...
Managing runtime configuration
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Challenge
Managing runtime configuration
3 Tasks
20 mins
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MyTown users want to manage automation performance and assign tasks using the Pega Robot Manager™ application. The MyTown robotic development teams...
Organization of work for robots
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Module
Organization of work for robots
6 Topics
55 mins
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Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Using Pega Robot Simulator
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Challenge
Using Pega Robot Simulator
4 Tasks
55 mins
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MyTown wants to use Pega Robot Simulator to mimic a multi-robot scenario for specific work groups and assignment types. By simulating the scenario...
Organizing robots and assignment types in Pega Robot Manager
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Challenge
Organizing robots and assignment types in Pega Robot Manager
4 Tasks
30 mins
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MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Sharing of work between users in Robot Manager
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Module
Sharing of work between users in Robot Manager
5 Topics
30 mins
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Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Managing deployment packages in Pega Robot Manager
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Challenge
Managing deployment packages in Pega Robot Manager
4 Tasks
30 mins
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MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...
Monitoring and reporting in Pega Robot Manager
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Module
Monitoring and reporting in Pega Robot Manager
6 Topics
50 mins
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The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...
Creating reports and monitoring data in Pega Robot Manager
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Challenge
Creating reports and monitoring data in Pega Robot Manager
4 Tasks
20 mins
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MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that Service requests and...
Error resolution and troubleshooting
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Module
Error resolution and troubleshooting
4 Topics
30 mins
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...