Module

Adding optional Actions to a workflow

Archived

3 Topics

25 mins

Visible to: All users

Beginner

Pega Platform 8.4

Case Management

English

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

After completing this module, you should be able to:

Identify the role of optional actions in a case workflow

Add an optional action to a workflow

Case Management Foundation v1

Optional Actions

10 mins

Adding optional actions to cases

5 mins

Adding optional actions to stages

5 mins

Module Quiz

5 mins

Get help