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Adding optional actions to a workflow

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

After completing this module, you should be able to:

Identify the role of optional actions in a case workflow.
Add an optional action to a workflow.

Practice what you learned in the following Challenge:

Adding optional actions to a workflow

Available in the following missions:

Low-Code App Builder Extended Case Management Foundation

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