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Approvals and SLAs

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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines for work completion.

In this module, you learn how to configure your review process to ensure consistency, and set up automated routing for when exceptions occur and work needs to be revised. You also customize your Pega app to align with the service level agreements (SLAs) that your team uses to ensure work is completed on time.

After completing this module, you should be able to:

Set up an approval process including email and mobile functionality.
Configure an alternate stage to manage exceptions.
Establish work completion goals, urgency, and escalation processes.

Available in the following mission:

Low-Code Maker v3

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