Skip to main content


Approvals and SLAs


3 Topics

35 mins

Visible to: All users
Beginner Pega Platform 8.6.2 Case Management English
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded. Click here to continue your progress in the latest version.

Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines for work completion.

In this module, you learn how to configure your review process to ensure consistency, and set up automated routing for when exceptions occur and work needs to be revised. You also customize your Pega app to align with the service level agreements (SLAs) that your team uses to ensure work is completed on time.

After completing this module, you should be able to:

Set up an approval process including email and mobile functionality
Configure an alternate stage to manage exceptions
Establish work completion goals, urgency, and escalation processes

Available in the following mission:

Low-Code Maker v1

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice