Module
Coexistence for Constellation service requests
5 Topics
40 mins
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™ Constellation application in addition to your Pega Customer Service for UI-Kit application and seamlessly share workflows, data, and actions across them. Pega Web Embed technology makes the Constellation service requests available in the UI-Kit portals, allowing CSRs to process work for Pega Platform applications with different architectures using a single interface.
After completing this module, you should be able to:
Available in the following mission:
Topics
Processing Constellation service requests in Theme UI Kit Interaction Portal business scenario
5 mins
Setting up the remote Constellation application and service request
10 mins
Configuring authentication of the Pega Web Embed channel
5 mins
Setting up the local Theme UI-Kit application and service request
10 mins
Mapping service requests and properties between the remote and the local applications
5 mins
Module Quiz
5 mins