Skip to main content


Creating engagement strategies using customer credit score


4 Topics

45 mins

Visible to: All users
Beginner Pega Customer Decision Hub 8.4 English
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded. Click here to continue your progress in the latest version.

A scorecard is a mathematical model that determines a score value based on a set of conditions and a combiner function. The conditions either use customer properties directly, or an expression based on them. The output of a scorecard is the raw score plus a segment, which is obtained by defining a set of cut off values that create a set of score ranges. Learn how a scorecard can be used to determine the customer credit score, and how the credit score can be used in a decision strategy to define suitability rules. 

After completing this module, you should be able to:

Create a scorecard
Use the segmentation result and the score value of a scorecard in a decision strategy
Use a scorecard to determine group-level and action-level suitability

Available in the following mission:

Cross-Sell on the Web Extended v1

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice