Module

Intelligent email

Archived

3 Topics

20 mins

Visible to: All users

Applies to: Pega Customer Service 8.5

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Intermediate

English

After completing this module, you should be able to:

Define the components of the Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service™

Configure suggested replies for email response

Configure keywords for suggested cases

Available in the following mission:

Email Bots for Pega Customer Service v2

Topics

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Configuring a suggested reply

5 mins

Module Quiz

5 mins

Get help

Get Started with Community

Intelligent email

After completing this module, you should be able to:

Available in the following mission:

Topics

We'd prefer it if you saw us at our best.