Organization records

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

Intermediate

Case Management

English

After completing this module, you should be able to:

Describe the relationships between parts of the organizational structure.

Describe the relationship between Work Groups, Work Queues, and operators.

Modify an existing organizational structure.

Create a Work Group and a Work Queue.

Practice what you learned in the following Challenge:

Updating Assignment routing v8

Available in the following mission:

Case Management Intermediate v6

Topics

Organization records

10 mins

Configuring Work Groups and Work Queues

5 mins

Additional tasks for organizational records

5 mins

Module Quiz

5 mins