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Module

Sending emails during Case processing

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Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails during the Case Life Cycle to notify customers and users of changes to a Case. 

After completing this module, you should be able to:

Send automated correspondence in a Process.
Configure Case-level email Notifications.

Practice what you learned in the following Challenge:

Sending emails during Case processing v6

Available in the following missions:

Low-Code App Builder v6 Introduction to Pega Platform v7 Case Management Foundation v5

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