Mission
Innovation with Pega GenAI
6 Modules
6 Challenges
4 hrs 25 mins
Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality into decision-making and workflow automation. Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation™, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways.
Available in the following mission:
Pega GenAI
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Module
Pega GenAI
2 Topics
15 mins
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Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Using Self-study Buddy in Pega Academy
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Challenge
Using Self-study Buddy in Pega Academy
2 Tasks
10 mins
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Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...
Accelerating application building with Pega Blueprint
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Module
Accelerating application building with Pega Blueprint
4 Topics
1 hr 5 mins
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Learn how Pega Blueprint™ aims to change how business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...
Creating a Blueprint
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Challenge
Creating a Blueprint
3 Tasks
10 mins
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U+ Bank is expanding their retail financial services business to include personal lending. U+ Bank has decided to utilize Pega Blueprint™...
Importing a Blueprint into Pega Platform
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Challenge
Importing a Blueprint into Pega Platform
1 Task
15 mins
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Uplus Hotels is building its Travel Management Customer Support (TMCS) application using Pega Blueprint™ to accelerate development.
After defining...
Pega GenAI in Pega Platform
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Module
Pega GenAI in Pega Platform
4 Topics
30 mins
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Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Generating a Case Type using Pega GenAI Autopilot
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Challenge
Generating a Case Type using Pega GenAI Autopilot
3 Tasks
10 mins
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U+ Bank wants to allow customers to manage their checking accounts, savings accounts, and credit cards with a Pega Platform™ application, U+ Personal...
Pega GenAI in Pega Customer Decision Hub
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Module
Pega GenAI in Pega Customer Decision Hub
3 Topics
25 mins
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Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Challenge
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tasks
15 mins
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Pega GenAI in Pega Customer Service
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Module
Pega GenAI in Pega Customer Service
4 Topics
25 mins
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Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...
Creating a Knowledge Buddy
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Challenge
Creating a Knowledge Buddy
1 Task
10 mins
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As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
Pega GenAI in Pega Sales Automation
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Module
Pega GenAI in Pega Sales Automation
2 Topics
20 mins
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Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
