Mission
Pega Customer Decision Hub Foundation
Archived
4 Módulos
5 Desafios
3 h 45 min
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the right action during every customer interaction. Reduce design time while achieving your business goals by automatically creating strategies that adhere to best practices. Learn how to use Next-Best-Action Designer to deliver the Next-Best-Action — a decisioning approach that makes customer interactions more relevant for the customer and more valuable to the business. Discover how to optimize your Next-Best-Action strategy by using Impact Analyzer, Scenario Planner and Value Finder.
One-to-one customer engagement
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Module
One-to-one customer engagement
3 Tópicos
25 min
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Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Next best action in omnichannel environments
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Module
Next best action in omnichannel environments
2 Tópicos
25 min
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Exploring next-best-action in a contact center
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Challenge
Exploring next-best-action in a contact center
Archived
3 Tarefas
25 min
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U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center where customers who call the contact center...
Exploring cross-sell on the web
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Challenge
Exploring cross-sell on the web
Archived
3 Tarefas
20 min
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U+ Bank recently completed a project where customers who log in to their account page see credit card offers.
After login to the U+ Bank website...
Arbitration fundamentals
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Module
Arbitration fundamentals
Archived
2 Tópicos
30 min
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Prioritizing actions using AI
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Challenge
Prioritizing actions using AI
Archived
4 Tarefas
20 min
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When customers log in to the U+ Bank website, they see the credit card offers for which they qualify based on the engagement policy defined by the...
Optimizing your next-best-action strategy
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Module
Optimizing your next-best-action strategy
Archived
3 Tópicos
30 min
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Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.
Impact Analyzer, Scenario...
Analyzing the impact of applying business levers
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Challenge
Analyzing the impact of applying business levers
Archived
2 Tarefas
20 min
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U+ Bank is cross-selling on the web by presenting various credit cards to its customers. Last year the business decided to boost the Credit Cards...
Analyzing the impact of applying engagement policies
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Challenge
Analyzing the impact of applying engagement policies
Archived
2 Tarefas
20 min
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U+ Bank is currently cross-selling on the web by presenting various credit cards to its customers. The business wants to present more personalized...
