Adding optional Actions to a workflow

Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case. These Actions that users can optionally perform during Case processing are called Optional Actions.

Beginner

Case Management

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the role of optional Actions in a Case workflow.

Add an optional Action to a workflow.

Pratique o que aprendeu no seguinte Desafio:

Adding optional Actions to a workflow v8

Disponível nas seguintes missões:

Low-Code App Builder Extended v7 System Architect v8

Tópicos

Optional Actions

10 min

Quiz do módulo

5 min