Organization records

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

Intermediate

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe the relationships between parts of the organizational structure.

Describe the relationship between Work Groups, Work Queues, and operators.

Modify an existing organizational structure.

Create a Work Group and a Work Queue.

Pratique o que aprendeu no seguinte Desafio:

Updating Assignment routing v8

Disponível na seguinte missão:

Case Management Intermediate v6

Tópicos

Organization records

10 min

Configuring Work Groups and Work Queues

5 min

Additional tasks for organizational records

5 min

Quiz do módulo

5 min