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Mission

Case Management Intermediate

5 Módulos

5 Desafios

4 h 45 min

Visível para: All users Applies to: Pega Platform '24.2

Continue learning about Case Management using Pega Platform™.

Intermediate
Case Management
Inglês

Disponível na seguinte missão:

Senior System Architect v7

The example applications and challenge environments in this mission use the Traditional UI architecture of Pega Platform™. For more information about the Traditional UI architecture, see Traditional UI architecture.

Complete all items labeled as Required to unlock the
mission exercise and test and earn your badge.

Extending Service-Level Agreement configurations

  • Module

    Extending Service-Level Agreement configurations

    2 Tópicos

    25 min

  • In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Overriding Case Urgency

  • Challenge

    Overriding Case Urgency

    1 Tarefa

    10 min

  • Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

Parallel processing

  • Module

    Parallel processing

    4 Tópicos

    35 min

  • Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Configuring parallel processing

  • Challenge

    Configuring parallel processing

    4 Tarefas

    20 min

  • At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...

Managing concurrent Case access

  • Module

    Managing concurrent Case access

    1 Tópico

    15 min

  • Learn how Pega Platform manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Configuring Case locking

  • Challenge

    Configuring Case locking

    1 Tarefa

    10 min

  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Flow Action processing

  • Module

    Flow Action processing

    2 Tópicos

    20 min

  • In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Configuring Flow Action post-processing

  • Challenge

    Configuring Flow Action post-processing

    2 Tarefas

    10 min

  • Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...

Organization records

  • Module

    Organization records

    3 Tópicos

    25 min

  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Updating Assignment routing

  • Challenge

    Updating Assignment routing

    2 Tarefas

    10 min

  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

mission badge: Case Management Intermediate

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