One-to-one customer engagement

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Explain the basics of the Next-Best-Action approach.

Describe the purpose of Next-Best-Action Designer and its user interface.

Pratique o que aprendeu no seguinte Desafio:

Using CDH Assistant in Pega Customer Decision Hub v2

Disponível na seguinte missão:

Pega Customer Decision Hub Foundation v9

Tópicos

Next-Best-Action paradigm

5 min

One-to-one Customer Engagement paradigm

10 min

Pega Customer Decision Hub overview

5 min

CDH Assistant overview

5 min

Quiz do módulo

5 min