You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...

This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...