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Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
5 Missions
7 Modules
6 Challenges
1 day 15 hrs 42 mins
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Modules
3 Challenges
3 hrs 35 mins
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Citrix robotic project design
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Module
Citrix robotic project design
1 Topic
25 mins
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Implementing Citrix in robotic solutions
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Module
Implementing Citrix in robotic solutions
7 Topics
1 hr 10 mins
Pega Robotic Automation 19.1 -
Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...
Robotic automations in Citrix
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Module
Robotic automations in Citrix
4 Topics
35 mins
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Accessing PDF data with automations
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Challenge
Accessing PDF data with automations
5 Tasks
15 mins
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
Creating a new entity
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Challenge
Creating a new entity
5 Tasks
15 mins
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating a robotic test solution for Citrix
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Challenge
Creating a robotic test solution for Citrix
6 Tasks
30 mins
Pega Robotic Automation 19.1 -
The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...
Creating new aggregates on streamable data
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Challenge
Creating new aggregates on streamable data
3 Tasks
20 mins
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U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...