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Authenticating customers using Digital Messaging
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Module
Authenticating customers using Digital Messaging
2 Topics
20 mins
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
UX design basics
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Module
UX design basics
7 Topics
40 mins
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This module introduces Pega's approach to UX and describes UX best practices for enterprise.
Business conditions
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Module
Business conditions
2 Topics
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Call transfers
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Module
Call transfers
2 Topics
15 mins
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Coexistence for Constellation service requests
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Module
Coexistence for Constellation service requests
5 Topics
40 mins
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configuring UI elements
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Module
Configuring UI elements
2 Topics
20 mins
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
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Module
Configuring a dashboard
1 Topic
15 mins
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
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Module
Configuring Portal content
2 Topics
20 mins
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring a CTI Link
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Module
Configuring a CTI Link
2 Topics
15 mins
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring Case Views
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Module
Configuring Case Views
5 Topics
10 mins
Pega Platform '24 -
Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...