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Predicting case completion
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Module
Predicting case completion
1 Topic
15 mins
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Pega Process AIâ„¢ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
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Module
Predicting fraud
1 Topic
15 mins
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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Module
Predicting missing the Service-Level Agreement
1 Topic
10 mins
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Pega Process AIâ„¢ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Prediction Studio and collaboration
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Module
Prediction Studio and collaboration
3 Topics
1 hr 5 mins
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Prediction Studio is a dedicated workspace within Pega Customer Decision Hub™, where Data Scientists can design and create analytical models in real...
Predictive analysis
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Module
Predictive analysis
3 Topics
20 mins
Pega Process Mining -
You can perform predictive analysis on processes, such as predicting how much longer open Cases might take to finish. Predictive analysis provides an...
The Prepare phase and project kickoff
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Module
The Prepare phase and project kickoff
7 Topics
1 hr 15 mins
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Preparing Customer Decision Hub for development
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Module
Preparing Customer Decision Hub for development
3 Topics
40 mins
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hubâ„¢ application through an automated, end-to-end process by using...
Presenting a single offer on the web
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Module
Presenting a single offer on the web
3 Topics
25 mins
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Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Serviceâ„¢. They represent...
Prioritizing robots for work adjustments
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Module
Prioritizing robots for work adjustments
14 Topics
1 hr 35 mins
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...