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The value of Pega applications
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Module
The value of Pega applications
2 Topics
15 mins
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Pega's customer engagement and industry applications can shorten the delivery time frame of your business application. By determining the differences...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
6 Topics
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enabling AI in the NBA framework
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Module
Enabling AI in the NBA framework
3 Topics
30 mins
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Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...
One-to-one customer engagement
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Module
One-to-one customer engagement
4 Topics
30 mins
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Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Enhanced interrogation options
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Module
Enhanced interrogation options
6 Topics
45 mins
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Enriching data with third party providers
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Module
Enriching data with third party providers
2 Topics
20 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Enterprise architecture
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Module
Enterprise architecture
3 Topics
1 hr 5 mins
Pega Platform '23 -
This module discusses the design architecture of Pega applications and will help you learn to design Pega applications at the enterprise level...
Entities and their relationships
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Module
Entities and their relationships
2 Topics
20 mins
Pega Customer Service '24.1 -
In a Data Model, entities describe an object, such as a person or an item, by grouping a set of related fields. Each entity becomes a table in the...
Entity data models in Pega Government Platform
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Module
Entity data models in Pega Government Platform
2 Topics
25 mins
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This module describes the public sector-specific data model and entities with which Pega Government Platform equips you. The module also details...