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Case structure design
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Module
Case structure design
5 Topics
1 hr 10 mins
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Case structure is one of the most important considerations when designing an application. The topics in this module cover identification of individual...
CDH architecture and design
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Module
CDH architecture and design
4 Topics
30 mins
Pega Customer Decision Hub 8.5 -
In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...
Circumstancing Case processing
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Module
Circumstancing Case processing
4 Topics
50 mins
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Citrix robotic project design
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Module
Citrix robotic project design
1 Topic
25 mins
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Claim navigation in Pega Smart Claims Engine
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Module
Claim navigation in Pega Smart Claims Engine
5 Topics
1 hr 20 mins
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
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Module
Coexistence for Constellation service requests
5 Topics
40 mins
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
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Module
Coexistence for Theme UI-Kit service requests
4 Topics
30 mins
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Conduct usability testing
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Module
Conduct usability testing
3 Topics
20 mins
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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configuring a CTI Link
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Module
Configuring a CTI Link
2 Topics
15 mins
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring an application overlay
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Module
Configuring an application overlay
2 Topics
15 mins
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An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...