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Business Agility in 1:1 Customer Engagement

Deployment Manager for 1:1 Customer Engagement

  • Mission

    Deployment Manager for 1:1 Customer Engagement

    5 Modules

    5 Challenges

    4 hrs 35 mins

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Integrating external data

  • Module

    Integrating external data

    2 Topics

    20 mins

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Configuring a data source

Integrating external customer service data

Setting up data ingestion

Setting up integration to store data into Pega using realtime REST JSON

  • Challenge

    Setting up integration to store data into Pega using realtime REST JSON

    8 Tasks

    1 hr

    Pega Customer Decision Hub 8.7 Visible to: All users
  • MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...

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