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5 hrs 55 mins
Continue learning about data and integration using Pega Platform™.
2 hrs 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Configure data types based on external data models to simplify integration with external systems.
1 hr 55 mins
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
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