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Product Training

Conversational Channels

Artificial Intelligence

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Library

Product Training

Type

Mission

Module

Challenge

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Beginner

Product

Capability

Artificial Intelligence

Voice AI

Case Management

Conversational Channels

Data Integration

Decision Management

Enterprise Application Development

Dev/Designer Studio

Next Best Action

Robotic Process Automation

User Experience

Role

Customer Service Developer

Pega Digital Messaging

Mission

Pega Digital Messaging

7 Modules

5 Challenges

3 hrs 54 mins

Pega Customer Service 8.8 Pega Customer Service 8.7
Visible to all users
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

Mission

Pega Voice AI

8 Modules

2 hrs 50 mins

Pega Customer Service 8.7
Visible to all users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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