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Next best action in omnichannel environments
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Module
Next best action in omnichannel environments
2 Topics
25 mins
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Next-Best-Action in an omnichannel environment
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Module
Next-Best-Action in an omnichannel environment
2 Topics
25 mins
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Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use...
Next-Best-Action on digital
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Module
Next-Best-Action on digital
2 Topics
25 mins
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Nurturing leads and opportunities
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Module
Nurturing leads and opportunities
5 Topics
30 mins
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Offline projects explained
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Module
Offline projects explained
4 Topics
45 mins
Pega Mobile Client -
Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...
Optimizing AI in the NBA Framework
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Module
Optimizing AI in the NBA Framework
2 Topics
30 mins
Pega Customer Decision Hub 8.7 -
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...
Optimizing your next-best-action strategy
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Module
Optimizing your next-best-action strategy
3 Topics
30 mins
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Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.
Impact Analyzer, Scenario...
Organization of work for robots
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Module
Organization of work for robots
6 Topics
55 mins
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Organizing your sales organization into territories
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Module
Organizing your sales organization into territories
4 Topics
30 mins
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A territory defines the hierarchical structure used to organize your sales team into groups. You can create and edit territories, assign operators to...
Outlook and Webex integration
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Module
Outlook and Webex integration
2 Topics
12 mins
Pega Sales Automation 8.7 -
The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language...